call center software

Genesys to Buy Rival Interactive Intelligence
The Cloud

Genesys to Buy Rival Interactive Intelligence

The $1.4 billion deal gives Genesys access to a cloud-based product as it seeks to grow its call center software business.
By Matthew Heller | August 31, 2016
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KKR Makes Bet on Workforce Optimization
Technology

KKR Makes Bet on Workforce Optimization

The PE giant is acquiring Calabrio, a maker of call-center software that helps companies to improve customer interactions.
By Matthew Heller | August 30, 2016
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Finance Chief Eyes Steady Shift to the Cloud
Cost Management

Finance Chief Eyes Steady Shift to the Cloud

The new CFO of Interactive Intelligence Group will try to balance on-premises software against the priority of a cloud solution.
By David Katz | August 19, 2015
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Veteran CFO’s Latest IPO Targets ‘Huge Market’
People

Veteran CFO’s Latest IPO Targets ‘Huge Market’

The third company Barry Zwarenstein has taken public, Five9, plants its stake in cloud-based call centers.
By David McCann | November 25, 2014
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