call center software
Genesys to Buy Rival Interactive Intelligence
The $1.4 billion deal gives Genesys access to a cloud-based product as it seeks to grow its call center software business.
KKR Makes Bet on Workforce Optimization
The PE giant is acquiring Calabrio, a maker of call-center software that helps companies to improve customer interactions.
Finance Chief Eyes Steady Shift to the Cloud
The new CFO of Interactive Intelligence Group will try to balance on-premises software against the priority of a cloud solution.