The $1.4 billion deal gives Genesys access to a cloud-based product as it seeks to grow its call center software business.
The PE giant is acquiring Calabrio, a maker of call-center software that helps companies to improve customer interactions.
The new CFO of Interactive Intelligence Group will try to balance on-premises software against the priority of a cloud solution.
The third company Barry Zwarenstein has taken public, Five9, plants its stake in cloud-based call centers.
