Back to the Drawing Board

As W.C. fields once said, “If at first you don’t succeed, try, try, and try again. Then give up. There’s no use being a damn fool about it.”Companies that have rolled out customer relationship management software know what Fields was talking about. It’s ironic, too, since the concept of CRM softw...

By Russ Banham • Nov. 1, 2002

One with Everything

Two years ago, BP America’s human resources department was like nearly every other corporate HR department: waist-high in an avalanche of paper. Indeed, BP’s human resources department was so inundated by clerical tasks there was little time to do anything but push paper. Recalls Don Packham, sen...

By Russ Banham • Nov. 1, 2002

Explore the Trendline➔

The CFO Strategy for Artificial Intelligence

Artificial intelligence’s impact on the office of the CFO continues to evolve, and finance chiefs must be aware of the opportunities it will create for growth. 

By CFO.com staff

Web Services: A Work in Process

Could this be the beginning of a beautiful friendship? Web services and business process management (BPM), two promising if arcane approaches to software design, may prove to be a potent combination. If analysts’ predictions come to pass, the perennial question that haunts most companies’ softwar...

By Scott Leibs • Nov. 1, 2002

Spam: Filter It Out

“Vice-president of ideas, idealab”: did any job title better catch the Zeitgeist of Silicon Valley at its bubbliest? Surely the holder of that position is now cleaning tables in some Palo Alto diner? Actually, no. Scott Banister, the ideas-man in question, is proof that there is life after dotcom...

By Economist Staff • Oct. 18, 2002

Survey: The Truth About Tech

When we asked more than 250 CFOs whether they are devoting more time to IT issues these days, a resounding majority said yes. When we asked them whether their companies have gotten the expected ROI from technology investments, almost half said no or rarely. And when we asked about their views on ...

By CFO Editorial Staff • Oct. 15, 2002

The Eyes Have It

In the movie Minority Report, an Orwellian tale set in the mid­-21st century, lasers routinely pick up people’s identity by scanning their eyes as they walk down a mall corridor. On the run from the law, special agent John Anderton escapes detection by swapping his baby blues for somebody else’s ...

By Russ Banham • Oct. 15, 2002

Virtual Close: Not So Fast

Whatever happened to the “virtual close”? Three years ago, as E-business dominated corporate agendas, it seemed that all companies would soon be able to close their books and produce financial statements in scarcely more time than it takes to click a mouse. A handful of companies, notably Cisco S...

By Janet Kersnar • Oct. 15, 2002

Good Names Gone Bad

Identity Theft: Good Names Gone BadHow can you be sure your customers are who they say they are? Last year, fraud cost the financial-services industry $35 billion as credit was granted to people who looked good on paper because they were pretending to be someone else. Plucking a credit card from ...

By Scott Leibs • Oct. 15, 2002

A Terrible Thing to Waste

While it may be true that each of us uses only a small fraction of our brain (and slightly less on Mondays), does the same hold true for corporations, and is there anything to be done about it? Several computer-industry experts say U.S. companies have purchased billions of dollars worth of softwa...

By Peter Krass • Oct. 15, 2002

A Step Ahead

For the past 15 years, Erik Brynjolfsson, the George and Sandi Schussel Professor of Management at the Massachusetts Institute of Technology’s Sloan School of Management, has been studying the economic impact of corporate IT investment and, more recently, the strategic drivers behind E-business. ...

By A CFO Interview • Oct. 15, 2002

Save Us, Cash Flow Man!

Walk into the St. Louis headquarters of Ameren Corp. on any given day, and you’ll usually find employees gathered in large groups, staring intently at various computer monitors.A big company announcement on the company intranet? Another stock market plunge? Collaborative commerce?Hardly. These ha...

By Russ Banham • Oct. 9, 2002

Knowledge Management: An Unnatural Act?

Wanchai, a crowded inner-city area on Hong Kong island. Huddled around two formica-topped tables in a jam-packed local restaurant sits a group of young men dressed in ubiquitous, Giordano-style clothes: short sleeved shirts, jeans or chinos, and running shoes. They look like students, but the pap...

By Karen Winton • Oct. 1, 2002

Vive le ROI

Sometimes a finance chief has to cut his losses. Just ask Ross Hughes, CFO of Australia-based BankWest. In the early 1990s, executives at the bank, which has assets of more than US$12 billion, went shopping for a core banking system. When they couldn’t find an off-the-shelf package that met their...

By Adam Lincoln • Oct. 1, 2002

First Will Be Last

In the late 1990s, firms bet billions of dollars on a theory that turned out to be wrong. It said that in e-commerce, what mattered most was being first. Don’t worry about being best, if that slows you down. Sell your product at a loss, give it away, pay people to take it: just build your base of...

By Economist Staff • Oct. 1, 2002

Outsourcing Software Management

If you were a CFO at a prospective client company, you had to love the pitch: Instead of paying hefty licensing fees to a software vendor and then waiting for your internal IT department to roll out, say, a big enterprise resource planning system, why not rent it from a company that was expert in...

By Scott Leibs • Oct. 1, 2002

The Never-Ending Audit

New developments in computer software could lead financial executives and accountants to completely change the way they conduct corporate audits. The question is whether that would be a good thing–and whether it could prevent the next Enron.So-called continuous-auditing software promises to trans...

By Scott Leibs and Peter Krass • Oct. 1, 2002

Delete the Workers

If the number of Elvis impersonators continues to grow at the current rate, it will exceed the earth’s human population around 2010, it is said. The nerds in the typical firm’s IT support department are proliferating nearly as fast. According to IBM, growing complexity means that the number of IT...

By Economist Staff • Sept. 20, 2002

Offsite Learning: On Target?

Victor Ngo works long hours and spends more than half of the year on the road. Yet competitive pressures and ever-expanding job responsibilities mean the Singapore-based audit manager for U.S. bank Citigroup must constantly upgrade his business acumen. Even a grueling international travel schedul...

By Lotte Chow • Sept. 1, 2002

Toshiba Portege 2000

Toshiba Portege 2000 Bang for Buck: 6 Street Price: $1,918Inside: 750 MHz Pentium III-M, 20GB HD, 256 MB RAM, 16 MB Trident CyberALADDiN-T graphics cardOutside: 12.1 inch XGA display, touchpad pointing device, fullsize keyboardPorts: 2 USB, VGA, PC Card (Type Type II)Communications: Integrated...

By CFO Editorial Staff • Sept. 1, 2002

IBM ThinkPad X24

IBM ThinkPad X24 Bang for Buck: 6 Street Price: $2,873Inside: 1.13 GHz Pentium 3, 256 MB RAM, 30GB HD, 8MB ATI Mobility Radeon graphics card; 3.5 inch floppy drive, 8X DVD/CD-RW (docking unit)Outside: 12.1 inch XGA display, TrackPoint pointing device, fullsize keyboardPorts: 2 USB, VGA; serial...

By CFO Editorial Staff • Sept. 1, 2002

WinBook X2

WinBook X2 Bang for Buck: 5 Street Price: $2,498Inside: 1.2 GHz Pentium III-M, 30GB HD, 384 MB RAM, 64 MB shared-system video cardOutside: 14.1 inch display, touchpad pointing device with Jog Dial, fullsize keyboard, external 8X combo DVD/CD-RW drivePorts: 2 USB, serial, parallel, VGA, S-video...

By CFO Editorial Staff • Sept. 1, 2002

Sony VAIO PCG-VX88

Sony Vaio PCG-VX88 Bang for Buck: 7 Street Price: $1,599Inside: 850 MHz Pentium III-M, 30GB HD, 256 MB RAM, 11 MB shared-system graphics cardOutside: 14.1 inch display, touchpad pointing device with Jog Dial, fullsize keyboard, external 8X combo DVD/CD-RW drivePorts: 2 USB, i.LINK (IEEE 1394),...

By CFO Editorial Staff • Sept. 1, 2002

Sharp Actius UM30W

Sharp Actius UM30W Bang for Buck: 7 Street Price: $1,999Inside: 866 MHz Pentium III-M, 40GB HD, 256 MB RAM, 48 MB shared-system graphics cardOutside: 12.1 inch XGA display, touchpad pointing device, non-standard keyboard (18 mm pitch), external 8X CD-ROM drivePorts: 2 USB, Fireware (IEEE 1394)...

By CFO Editorial Staff • Sept. 1, 2002

Gateway 200

Gateway Latitude 200 Bang for Buck: 7 Street Price: $1,999Inside: 933 MHz Pentium III-M, 256MB RAM, 20GB HD, 8MB AGP 3D graphics card; 3.5 inch floppy drive and Combo 8X DVD/CD-RW drive (docking unit)Outside: 12.1 inch XGA display, EZ Pad pointing device, fullsize keyboardPorts: 2 USB, Firewir...

By CFO Editorial Staff • Sept. 1, 2002

Fujitsu LifeBook S

Fujitsu Lifebook S Bang for Buck: 8 Street Price: $1,899Inside: 1 GHz Pentium III-M, 256 MB RAM, 40 GB HD, 8 MB AGP 2X graphics card, 8X DVD/CD-RW combo driveOutside: 13.3 inch XGA display, touchpad pointing device, fullsized keyboard, external 3.5 inch floppy drive (USB)Ports: USB, FireWire (...

By CFO Editorial Staff • Sept. 1, 2002