call centers

Cisco Buys IMImobile to Boost Call Center Offerings
M&A

Cisco Buys IMImobile to Boost Call Center Offerings

The $730 million deal will help Cisco create a "comprehensive CXaaS [Customer Experience as a Service] solution for the market."
By Matthew Heller | December 7, 2020
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Aspect Software Files Bankruptcy to Cut Debt Load
Strategy

Aspect Software Files Bankruptcy to Cut Debt Load

The call-center software company plans to execute a restructuring that would eliminate $320 million in debt and equitize another $60 million.
By Matthew Heller | March 10, 2016
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Veteran CFO’s Latest IPO Targets ‘Huge Market’
People

Veteran CFO’s Latest IPO Targets ‘Huge Market’

The third company Barry Zwarenstein has taken public, Five9, plants its stake in cloud-based call centers.
By David McCann | November 25, 2014
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