With companies continuing to slash expenses to meet their desired bottom lines, it’s become increasingly popular for many to use outsourced talent for a project. That’s especially so within the IT market.
But that doesn’t mean things won’t get lost in translation and errors won’t get made between the company and the outsourced hire. Courtesy of InformationWeek, below are four of the most common musts to avoid companies make when they outsource to offshore clients.
“The customer blames the offshore company for overpromising, and a routine issue then becomes a mountain of a problem,” he says. “I see this kind of ‘us versus them’ thinking a lot. It delays projects for months.”
Instead of haggling with an offshore firm about fees, companies that outsource need to consider how large a staff they want to bring on for a project as well as the staff’s level of experience. For example, hiring a huge but inexperienced team at a lower rate is counterproductive over hiring less but more experienced workers at a higher rate.
Mahajan agrees completely. “It’s almost impossible to convey 100% the desired outcome of an IT outsourcing project,” he says. “Only the company knows exactly what it wants to achieve. Don’t think the outsourcer will do all the thinking for you.”
Photo: Sander Spolspoel