The consumer and retail industry is facing enormous disruption on many fronts. Think customers increasingly buying products through mobile apps, their mounting expectations for a robust and seamless online experience, and their growing propensity to share their views on social media, to name just a few.
Finance has historically been a relatively conservative and reactive support function. But in the face of this escalating disruption, it needs to step up its game to arm the enterprise with the predictive and prescriptive data and insights it requires to compete. Indeed, finance needs to disrupt itself in order to be an effective and valuable partner to the business.
In this podcast, Sanjay Sehgal and Brett Benner, executives in KPMG’s financial management practice, sat down with Stan Lepeak to discuss:
- why the finance function in consumer and retail organizations should investigate all available technologies – including robotic process automation, machine learning, and artificial intelligence – to allow them to drive predictive and prescriptive analytics for their parent companies
- how finance team members’ skill sets need to evolve amidst massive disruption
- why a “North Star” strategy and transformation playbook are critical to today’s finance organizations.