Corporate Finance

BNY Mellon’s Software Glitch Delays Fund Calculations

Troubles in an outsourced accounting system leave mutual fund and ETF investors unsure of the value of their holdings.
Katie Kuehner-HebertAugust 27, 2015
BNY Mellon’s Software Glitch Delays Fund Calculations

Amid unprecedented swings in stock prices, BNY Mellon on Tuesday revealed that it was working to resolve a computer glitch that caused the breakdown of an accounting system that calculates the prices of clients’ mutual funds and exchange traded funds.

By 9:45 a.m. Eastern time on Thursday, the New York City-based firm said that the operation of the outsourced accounting system, SunGard’s InvestOne platform, was nearly back to normal, although some performance issues remained.

“Teams continue to work around the clock, and have now finalized system-generated net asset values (NAVs) for all affected ETFs and nearly all mutual funds for Tuesday, August 25,” BNY Mellon wrote on Thursday. “Shareholder transactions continue to be processed in accordance with client instructions based on fund policies. Later today, assuming no additional SunGard InvestOne system issues are encountered, we will begin NAV production for August 26.”

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BNY Mellon spokesman Kevin Heine on Wednesday told Reuters that he did not know how many funds had been affected by the pricing glitch. However, several funds including Federated Investors, Invesco PowerShares Capital Management, Guggenheim Investments, and First Trust Advisors reported they had been affected.

In a letter to clients obtained by Reuters, BNY Mellon wrote, “We recognize the trust that you have placed in us, and sincerely regret the disruption this has caused you and your organization.”

The timing of the glitch was unfortunate, given the high market volatility over the past week, Reuters said.

“No one needs any more uncertainly in the markets or in investors’ investment accounts,” SunStar Strategic senior vice president Dan Sondhelm told Reuters.

Featured image: Thinkstock

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