A Passage of Dell Jobs to India

The computer maker plans to boost its ranks in the subcontinent to 10,000 by January.
Stephen TaubMay 2, 2005

Underscoring its long-term commitment to offshore outsourcing, computer giant Dell said it would hire 2,000 people in India within a year to perform software development and back-office work, according to the Associated Press.

“It has been a very exciting time here in India, running customer support and internal software development centers,” Kevin Rollins, the chief executive of Dell Inc., reportedly told journalists in Bangalore, India’s technology hub. Dell would boost its ranks in India to 10,000 by January from nearly 8,000, according to the report.

The move would represent a change from the company’s partial retreat from the subcontinent in November 2003. At that time, Dell moved some of its business-oriented customer-service calls back to the United States from Bangalore, citing “customer complaints,” the wire service pointed out.

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On Friday, Rollins cited internal management issues at the company for the decision to move those operations back to the United States, according to AP. “Then, we were doing too much, too fast in too many places. We had to prioritize and refine,” he said.

Dell runs three call centers in India, as well as a product-testing center for corporate customers and a global software- development center, according to the wire service.

“Over time, our Indian operation has grown in technical complexity and so we are making it a center of competency for software and support,” Rollins reportedly said.