Confusion over what “artificial intelligence” is — and is not — poses challenges for CFOs.
My 2017 Tech Watchpoints
Internet of things, cybersecurity, and artificial intelligence — they're all worth watching in 2017 and beyond.
Forecasting: Looking for Weak Signals
Forecasting the future is a tough act, but there are strategies and signals available that create a useful framework.
10 Questions for Technology Optimists
It's useful for optimistic technophiles to ask hard questions about just what contributions technology is really making.
When Will We Be Able to Trust the IoT?
Regardless of all the buzz around the Internet of Things, the promised connectivity won't mean much until it works all the time.
There’s No Excuse for Poor Customer Service
Yet, listen to this tale of woe. Then ask yourself whether your company paying enough attention to customer service.
What Kind of Problem Solver Are You?
The right approach or combination of approaches can change how you see a problem and deal with it, and make the difference between success and failure.
Finance: Processing Like It’s 1995
The finance department used to be an early adopter of technology. How can it overcome its present inertia?
What Does the Cloud Really Cost?
Moving to the cloud takes some investment as well as a total revamp of an organization's IT budget.
Out of Place
As business models evolve away from a dependence on the concept of a fixed “place,” companies will have to adapt.
What to Do When ‘Best’ Practices Aren’t
Following accepted best practices is usually a good idea, but sometimes it's anything but.