Customer service

Customer Service Functions Evade Cost Cuts
Strategy

Customer Service Functions Evade Cost Cuts

Despite economic pressures, 21% of finance leaders said they plan to increase customer service and support funding.
By David McCann | October 4, 2022
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Banking Survey: A Question of Trust
Credit & Capital

Banking Survey: A Question of Trust

After yet another scandal, businesses are placing more emphasis on the trustworthiness of financial institutions.
By Vincent Ryan | November 6, 2017
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Are Your Customers Being Served?
Tech

Are Your Customers Being Served?

A CFO Research survey finds companies striving to improve post-sales service.
By David W. Owens | June 9, 2016
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Winning Qualities
M&A

Winning Qualities

Our second annual banking survey asks CFOs to share what they value in their commercial banks and bankers.
By | November 24, 2015
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There’s No Excuse for Poor Customer Service
Strategy

There’s No Excuse for Poor Customer Service

Yet, listen to this tale of woe. Then ask yourself whether your company paying enough attention to customer service.
By John Parkinson | July 2, 2015
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Service Innovation in a Digital World
Technology

Service Innovation in a Digital World

New digital upstarts are threatening the bottom lines, growth prospects, and even business models of traditional service providers.
By Ewan Duncan, Tony D'Emidio, and David Dorton | February 18, 2015
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Know Your Customers, But Don’t Trust Them
Growth Strategies

Know Your Customers, But Don’t Trust Them

Forget about the customer always being right — sometimes they don't even know what they want.
By Iris Dorbian | July 24, 2014
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