Customer lifetime value
5 Metrics for Measuring Recurring Revenue
A short list of the 'go-to' metrics every CFO of a recurring revenue business should track.
A Customer for Life
How the growing availability of data about customer interactions can influence strategies for managing customer lifetime value.
How Worker Value Is Like Customer Value
Assessing an employee's true worth should factor in his or her length of service, just as you'd do when calculating a customer's worth.