Customer Experience

Balancing Act: CFOs Must Meld Innovation and Control
Leadership

Balancing Act: CFOs Must Meld Innovation and Control

Here's why companies should look to their CFOs as "chief financial innovators."
By Tom Crawford | July 2, 2018
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How to Make Your Supply Chain a Growth Engine
Tech

How to Make Your Supply Chain a Growth Engine

Companies should use their supply chain to anticipate customer trends and also adopt a zero-based approach to the function.
By Gary Hanifan | April 24, 2018
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A (Digital) Dream Deferred
Technology

A (Digital) Dream Deferred

Many finance chiefs avoid falling in love with the latest digital tools because they recognize the risks and costs to the enterprise.
By Vincent Ryan | February 21, 2018
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Customer Obsession Drives Financial Results: Study
Technology

Customer Obsession Drives Financial Results: Study

Companies that prioritize customer-focused initiatives and the usage of customer data perform substantially better than others, Forrester finds.
By David McCann | July 17, 2017
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Service Innovation in a Digital World
Technology

Service Innovation in a Digital World

New digital upstarts are threatening the bottom lines, growth prospects, and even business models of traditional service providers.
By Ewan Duncan, Tony D'Emidio, and David Dorton | February 18, 2015
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