The company has had to temporarily halt production and close retail stores in China due to the coronavirus.
The business insurance provided by Hainan province will serve as a "‘social stabilizer' and help companies to come through difficult times.”
Companies with operations or suppliers in China are experiencing business interruptions, and global GDP growth could take a big hit.
JD.com hopes the 20,000 new jobs will help minimize the impact of the coronavirus on employment.
Companies are cutting operations and restricting nonessential travel to mainland China as the virus spreads.
The organization could declare the coronavirus, which has killed at least 17 people in China, a public health emergency.
