The $250 million investment comes amid "massive consolidation" in the business process outsourcing industry.
Increasing processing power, software advancements, and the Internet of Things will transform the jobs of finance chiefs to include the technologist role.
As business models evolve away from a dependence on the concept of a fixed “place,” companies will have to adapt.
Ed Fitzpatrick takes the reins at Genpact, a BPO firm targeting finance chiefs.
