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Businesses Satisfied (But Not Content) with Transaction Bankers

Twenty-three percent of finance executives are renegotiating banking contracts and 25% are actively seeking new banking partners, says AFP.
Vincent RyanOctober 7, 2015
Businesses Satisfied (But Not Content) with Transaction Bankers

The global financial system is in a relatively stable state compared with seven years ago, so it’s not surprising that corporate executives are largely satisfied with their banks. But that doesn’t mean they have no plans of switching financial institutions or adding and subtracting to their stable of transactional banking partners.

Indeed, the Association for Financial Professionals’ latest Transaction Banking survey suggests companies have become very active and discriminating consumers of business banking products.

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While 68% of finance executives are “highly satisfied” with their main banking partners, 23% are renegotiating banking contracts and 25% are “either actively seeking new banking partners in key [geographies] or have plans to move their business accordingly,” says the AFP report.

The survey, conducted in June, garnered responses from 259 global finance executives.

In what product areas are finance executives reviewing their banking strategies? With many companies set on the credit front, the majority are planning to focus on cash management (62%) and payment products (48%). Foreign-exchange products (including hedging) are another area of concern for 45% of finance executives, partly driven by the currency volatility that is cutting into some companies’ profits.

banking4However, these bank strategy reviews might not be resulting in many changes to banking providers. A majority of finance executives in the AFP survey said they have maintained the same number of banking relationships during 2015. (The typical organization has six to ten banks, AFP says.) Another 30% have increased their banking partners, the most oft-cited reasons being to gain access to credit (28%) and to spread counterparty risk (24%). But given the potential greater costs of having numerous banking partners, others (13%) are consolidating their banking relationships this year.

“Over half [of that 13%] report the primary reason [they] are consolidating their banking relationships is to be cost-effective and exploit economies of scale,” says AFP. Somewhat surprisingly, small companies and privately held ones are the businesses that are making this cost-cutting move, even though they probably have fewer banking partners than  large multinationals.

Other findings from the AFP survey:

  • Among the services banks provide, payments and cash management are the ones most highly rated; 78% of respondents ranked payments service a “4” or “5” (on a 5-point scale); 71% ranked cash management a “4” or “5”.
  • A vast majority of corporate practitioners believes that having their banking service providers understand their business and operations is very valuable. “Indeed, many indicate that they would like their banking service providers to play a more strategic role in their business (90%),” says the AFP report.
  • Treasury professionals cite financial stability of a bank (92%) and strategic support (91%) as top factors they consider when establishing a banking relationship.
  • Areas for improvements in banks include harmonization of banks (cited by 58% of corporate practitioners), timelier information (54%), and a streamlined know-your-customer process (51%).
  • While a single integrated bank portal is the most commonly used one, the use of a multi-bank portal — one portal providing shared access to multiple banks — is often cited as a preferred form of access.
  • About one out of three corporate practitioners is open to new non-bank payment alternatives.

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