The Cloud

5 Keys to Managing Remote Workers

Number one: if you don't give remote workers the technology they really need, their productivity will suffer.
Katie Kuehner-HebertMarch 18, 2015
5 Keys to Managing Remote Workers

Employers can have a successful, engaged, and productive remote workforce if they meet five basic needs.

So says Randy Rayess, co-founder of VenturePact, who on Tuesday penned a blog for Harvard Business Review about the increasing number of employers who not only utilize freelancers, but entire remote workforces. But to be most successful, employers with even one remote worker need to address five key needs:

1. Convenience. Rayess defines this as giving remote workers the required technology and other tools to adequately do their job with as little hassle as possible.

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“It is important to give your virtual employees large monitors, great computers, and fast Internet,” he wrote. “This will encourage them to work hard and stick with you for the long term. Bad tools hurt productivity.”

2. Transparency. Giving all employees access to knowledge management tools such as Slack and Sqwiggle that display everyone’s questions and answers.

“This is a lot better than email, where the employee emails one person and the question is only answered once,” Rayess wrote. “If you use a knowledge management tool, the tag on the question will allow the next employee, who will probably have similar questions, to easily find and learn by searching through past questions.”

3. Accountability. Having remote team assign themselves daily goals and provide weekly reports, tracking their progress using project management tools like Asana, Basecamp or JIRA.

4. Communication. Via instant messaging tools, video calls, or individual calls.

“Take time every week to have a candid conversation with remote employees,” Rayess wrote. “Make sure you include personal questions to get a sense of the employees’ interests and, if they’re in a different country, their culture.”

5. Trust. Creating “inspiring” videos about the organization’s culture, involving remote workers in company events, and conducting personal and professional “check-ins.” Get-togethers are always good, particularly to an “amazing location with great weather,” Rayess wrote.

Featured image: Thinkstock

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