As businesses look for new ways to stay on top of market forces and ahead of their competition, they are pushing past the boundaries of traditional function-based shared services models towards the more evolved integrated business services (IBS) model. Whether they are seeking to quickly enter and exit new markets, accelerate mergers and acquisitions, or better deal with business volatility, IBS organizations are emerging as a genuine partner in meeting the strategic objectives of the business. Others find the promise of IBS intriguing, yet remain daunted by the way forward. For them, Accenture?s recent research, Driving High Performance: The Emergence of Integrated Business Services to Deliver Enterprise Value, helps guide the way. Drawing on interviews and surveys of nearly two dozen trailblazers, our report reveals the four most critical components in laying the initial foundation of the IBS organization and setting the trajectory for the journey ahead.
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