Business Intelligence Center

You are here: Home : White Papers : Technology : Abstract

Captive vs. BPO Outsourcing: Five Critical-Path Decision Factors

Sponsored By ISG


View White Paper Now

Free registration is required

Companies seeking significant operational improvement through shared services often struggle with the question of whether to outsource domestic shared services processes or run them internally in a low-cost offshore captive location. Which approach will provide the best mix of quality, efficiency and lowest risk? While either path offers low-cost options and can deliver significant improvements in efficiencies, the optimal decision varies based on the specifics of the business environment. This ISG white paper, based on hundreds of client engagements, identifies five key criteria that should be applied when considering a captive vs. BPO outsourcing decision.
Sponsored by:
Released: December 20, 2012
Length: 4 pages
Format: PDF (1576 kb)
These white papers are not created by the editorial staff. In order to view these papers, you must register with and agree to share your contact information with related product/service companies.

Search White Papers