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- Today's banking experience is vastly different for corporations than it has been in the past. Customer experience, rather than product functionality is a key focus for banks today. While customers can use any number of channels to access the bank, the industry is seeing more use of the web, mobile, and tablet interfaces as the lines blur between how personal and commercial users interact with the bank via the web.
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- Released: September 21, 2012
- Length: 12 pages
- Format: PDF (1282 kb)
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