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How process improvement allowed a major children's hospital to turn around poor patient satisfaction for better business results.

Sponsored By Genpact

Budgeting & Planning > Business Performance Management

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For hospitals, patient satisfaction is key to the success or failure of the facility. Learn how a major urban children's hospital that had suffered from low patient satisfaction turned the situation around and achieved significantly improved patient satisfaction by identifying and implementing process improvements, which included developing enterprise-level dashboards to monitor continuous improvement and transformation initiatives.
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Released: October 15, 2012
Length: 4 pages
Format: PDF (250 kb)
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