Sponsored By Genpact
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CXOs want now-mature industry experience to build and run global business services to drive cost reduction, process improvement and customer satisfaction. The most successful centers almost operate like commercial entities, "selling" aggressively to their internal clients, and driving business outcomes, but most of them struggle with this.
This whitepaper shares the key insights and best practices on building a best-in-class global business services center.
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- Released: June 29, 2012
- Length: 9 pages
- Format: PDF (552 kb)
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