Business Intelligence Center

You are here: Home : White Papers : Budgeting & Planning : Business Performance Management : Abstract

CFO's Guide for Extracting More Operating Profit from Call Centers.

Sponsored By KomBea

Topics:: Budgeting & Planning > Business Performance Management; Business Software > BPM; Finance & Risk Management > Outsourcing

View White Paper Now

Free registration is required

Abstract:: No matter how much you have already saved with customer self-service and outsourcing, there is an astonishing amount of operational profit remaining to be tapped from your call center operations. The key to extracting that value is to understand not only the sources of cost and revenue, but the specific sub-drivers of those sources. Every single driver of cost or lost revenue can be significantly reduced by supporting the call center agents with automation. The automation, controlled and directed by the live agent, ensures the call is 100% correct and as efficient as possible. In the way Just-in-Time reduces a host of interrelated manufacturing costs and improves quality, getting the call right with agent-assisted automation drives down costs and increases call center generated revenue.

DETAILS

Sponsored by:

Released: May 21, 2012

Length: 10 pages

Format: PDF (424 kb)

Email this abstract

These white papers are not created by the CFO.com editorial staff. In order to view these papers, you must register with CFO.com and agree to share your contact information with related product/service companies.