In 2010, and similar to past years, the biggest challenges faced by survey participants included the management of manual adjustments, and the complexity of the sales compensation program itself. Data problems and the high volume of data to process were also raised as additional challenges for the compensation administration team. A slightly different set of challenges was identified by participants regarding administration of indirect channel partner compensation programs (i.e., dealers, agents, and brokers). Overall, participants show a higher level of satisfaction with current processes related to indirect channel administration than with direct employee administration. That said, the volume of manual adjustments and data problems were the top challenges identified. Survey participants report that their top priorities around their compensation infrastructure include adding functionality, increasing the flexibility of the systems to support different compensation plans, and automating manual data feed
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