Financial Institutions (FI) are on the verge of a strategic make-over. The market conditions imply an increased need to generate revenues and customer profitability, to ensure sustainability and future business success. In order to achieve these objectives, the FIs need to devise strategies that leverage customer relationships in a way that has never been done before.
Now, this is a known rule - probably as old as selling itself. It is easier and much more
economical to sell to your existing customer base than acquiring new customers. But how do you do it? How do you get your existing customer to buy more? In the worst case, how do you retain them?
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