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Benchmarking Is The New Black

Sponsored By Compass Management Consulting

Topics:: Budgeting & Planning > Business Performance Management; Finance & Risk Management > Benchmarking/Metrics; Technology > IT Management

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Abstract:: Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool. While traditionally applied to drive incremental unit cost reductions within IT operations or business processes, benchmarking analyses are also ideally suited to addressing a range of emerging operational management challenges.

Benchmarks offer a tried-and-true approach to honing the efficiency and quality of IT services. And while many organizations have achieved top performance levels, benchmarks continue to identify savings opportunities even in the tightest-run ships. In addition, benchmark analyses are helping businesses manage broader transformational change, ranging from demand management initiatives to business process reengineering programs.

This paper examines different ways that benchmarks can help executives effectively improve and manage IT and business operations.

DETAILS

Sponsored by: Compass Management Consulting

Released: February 22, 2010

Length: 5 pages

Format: PDF (484 kb)

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