Integrating Knowledge Management Capabilities to Optimize Service Desk Processes

Sponsored By Linium

Topics:

Budgeting & Planning > Business Intelligence

Professional Services > Consulting

Technology > IT Management

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Abstract:

In today's service desk environments, the shared knowledge of staff members is a valuable asset that often goes untapped. Without access to knowledge, end users are not empowered to solve their own problems, and in turn, perpetuate the high cost of support and the problem of lengthy solutions. Access to an integrated knowledge base changes this dynamic. When you integrate knowledge management capabilities into your service desk processes, you put your end users and support personnel on the path to faster, more accurate problem resolution. Together, HP and Linium can help you achieve this goal.

DETAILS

Sponsored by: Linium

Released: February 05, 2010

Length: 4 pages

Format: PDF (1750 kb)

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