Seven Reasons Why Software Licensees Choose Third-Party Support

Sponsored By Rimini Street

Topics:

Budgeting & Planning > Strategy

Business Software > ERP

Technology > IT Management

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Abstract:

Provocative headlines from recent articles and analyst reports show resistance to the high cost of software support and maintenance: "Have Oracle and SAP Hit Tipping Point with 22% Fees?" "Oracle Fees for Maintenance and Support Under Fire." "ERP Maintenance Dissatisfaction: Is It Short-Term Economic Grumpiness or a Flawed Business Model?" Because today's mature, stable enterprise software from Oracle and SAP requires much less support, the cost of software maintenance and support should be falling. That's not the case, as annual fees for vendor support range from 18-22% of software license costs, and are charged on software not in use. Third-party software support delivers better service at much lower cost, allowing global organizations to reduce their total cost of ownership and apply more of their IT budgets to strategic business initiatives.

DETAILS

Sponsored by: Rimini Street

Released: November 02, 2009

Length: 9 pages

Format: PDF (974 kb)

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