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Retention and Risk Linked Pricing

Sponsored By Satyam Computer Services Limited

Topics:
Budgeting & Planning > Business Intelligence
Finance & Risk Management > Benchmarking/Metrics

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Abstract:
Traditionally, enterprises have been product-centric in nature. Pricing of a product (or service) was treated in isolation with a one-price-fits-all approach. Since there were no differentiations on the products or services offered, there was no incentive for customer to prefer one vendor over the other. Competition has changed the rules of the game. It has forced a change in the approach of servicing customers - a shift from product-centric to customer-centric. Pricing of a product has a strong bearing on the preference of a customer for one vendor over the other. The impact of this is ever so relevant when the prospect has an existing relationship with one vendor, and considers switching to a different vendor on this consideration. The enterprise runs the risk of losing an existing relationship and the revenues thereafter. This called for treating customers differently where customers would have to pay differently for a product.
DETAILS
Sponsored by: Satyam Computer Services Limited
Released: April 15, 2009
Length: 7 pages
Format: PDF (253 kb)
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