Knowledge Process Outsourcing (KPO): Origin, Current State, and Future Directions

Sponsored By Evalueserve

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Abstract:

According to Evalueserve’s research, the revenue earned by the Knowledge Process Offshoring industry worldwide was approximately US $1.2 billion in 2003-04 and US $4.4 billion in 2006-07; this implies an annual growth rate of 54 percent. Furthermore, the Knowledge Process Offshoring industry employed approximately 34,000 and 106,000 professionals in 2003-04 and 2006-07 respectively. Our forecasts also show that the industry is expected to grow to US $16.7 billion in revenue in 2010-11 (which would imply an annual growth rate of 39 percent during the next four years) and to employ approximately 350,000 professionals globally. In contrast, the rest of the Business Process Offshoring industry worldwide grew from revenue of US $7.7 billion in 2003-04 to US $15.8 billion in 2006-07, which corresponds to an annual growth rate of approximately 27 percent. During the next four years, the BPO industry is expected to grow annually at 26 percent, thereby earning US $39.8 billion in revenue during 2010-11.

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Sponsored by: Evalueserve

Posted: September 18, 2008

Length: 14 pages

Format: PDF (91 kb)

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