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CFO Playbook is a series of educational Best Practice Webcasts, podcasts, eBooks, and events providing you with practical knowledge and insights from your peers.
More CFOs are probing the continuing value of back-office shared services centers. In these deliberations, they're mulling the benefits of a globally integrated business-services (IBS) model, whereby their organizations would partner with an outsourcing services provider to deliver comprehensive, high-quality and cost-effective process support across such functional areas as HR, procurement, IT, customer service and marketing, while maintaining proximity to the customer where needed.
While shared services centers have played a vital role in helping CFOs centralize and consolidate the finance function, reducing costs and maximizing efficiency while encouraging stricter internal controls, the increasing globalization of commerce and today's extremely competitive business landscape have upped the ante.
Many organizations have far-flung global supply chains and markets challenging the CFO's ability to effectively manage risk and analyze profitability. They're confronted with divergent economic growth rates and complex competitive pressures, in addition to oft-changing regulations, currency values and tax systems. Shared services systems are buckling under these strains and have reached the limits of what they can accomplish, experts contend. This, in turn, explains the growing interest in IBS models, whereby processes and systems are touted for their ability to adapt quickly to the changing terrain.
Nevertheless, there are significant challenges in migrating from "shared" business services to "integrated" services.
From this editorial Webcast, attendees will learn about:
About the Panelists
Bobby Cameron, Vice President, Principal Analyst Serving CIOs, Forrester
- The difference between traditional shared services models and IBS models;
- Why IBS models have become popular;
- What factors CFOs should consider before making the switch (e.g., cost considerations); and
- Next steps for CFOs interested in moving to the IBS model.
Bobby serves CIOs. He is a leading expert on best practices for IT, including business technology (BT), the empowered BT archetype, transformation from IT to BT, BT demand management, driving business innovation, business alignment, the business value of IT, BT strategic planning, IT governance, IT structure, IT/BT maturity, the marketing of IT, architecture and technology strategy, application development, IT operations, and serving the business.
His specialty is transformative technology use that drives business success in the emerging world of BT, like IT value creation, technology-based business innovation, and digital business networks. In addition to focusing his research on delivering IT excellence on the road to BT, he continues his close work with members of The CIO Group in the Forrester Leadership Boards, which he conceived and piloted in 2002. In this role, he writes CIO-targeted research, answers individual members' business and technology inquiries, and facilitates CIO Group member exchange meetings where CIOs discuss member-selected topics.
Phil Fersht, Founder and Chief Executive Officer, HfS Research
Phil Fersht founded HfS Research in early 2010 and has overseen the growth and development of the organization to become the leading analyst authority and knowledge community for global business and IT services. A prolific author, analyst and visionary for the global services industry, Fersht directs and contributes to HfS' research, advisory and global knowledge community, which today totals more than 120,000 professionals.
Fersht was named "Analyst of the Year 2011" by the Institute of Industry Analyst Relations (IIAR), winning the most coveted global award for industry analysts in technology and services industry for a second successive year. He is a renowned expert in the fields of business services and IT strategies and frequently discusses complex industry-specific issues that impact how enterprises manage their global business operations. He is also author of the leading blog for the services industry entitled "Horses for Sources," now entering its sixth year.
Paul Jeruchimowitz, Managing Director, Accenture
Paul Jeruchimowitz is a managing director of Accenture's Integrated Business Services practice in North America. He has more than 16 years of experience leading large-scale, global, IBS transformation programs and predecessor shared services models. His cross-functional experience includes finance and accounting, HR, IT, procurement, supply chain and logistics, sales and marketing, real estate and facilities. Jeruchimowitz is a well-respected author and thought leader on Integrated Business Services models, and serves as a regular presenter at the Accenture Global Shared Services Conference, as well as other finance executive forums.
Stan Lepeak, Director, Global Research, Management Consulting, KPMG
With more 25 years of experience in the business and IT services markets, Stan Lepeak leads research efforts globally for KPMG's Management Consulting service line, focused on trends, issues, and futures in global business services, enterprise services transformation and optimization, and their enablers and drivers, such as cloud, big data, social media, and consumerization of IT. He is a noted commentator and frequent speaker on global business services, globalization and IT megatrends.
About the Moderator
is the Senior Writer at CFO
magazine. Over the past three decades, Mr. Banham has written close to 200 feature stories for CFO and CFO.com, as well as thousands of articles for many other business publications, including Forbes
, The Economist
, The Wall Street Journal
, Financial Times
, Chief Executive
, U.S. News and World Report
, Journal of Accountancy
, and many others.
He is the author of 23 books, including The Ford Century
, the award-winning, international best-selling history of Ford Motor Company, translated into 13 languages, and The Fight for Fairfax
, detailing the extraordinary economic growth of northern Virginia in the aftermath of World War II. His various books have led to several television appearances, including on the TODAY
show and A&E's Biography
. He is currently writing a history of aviation in Hawaii.