Free CFO.com registration is required. Please click the "download report" button to register or log in.
As companies change--acquiring new business lines and divesting themselves of others, adding partners or outsourcing functions, centralizing or decentralizing the back office--management's information needs also evolve. Accordingly, companies often find themselves modifying their enterprise resource planning (ERP) systems to track new or changed processes. The initial investment to acquire and implement an ERP system is substantial--but even after the system is up and running, the costs continue to mount. Our research among senior finance executives documents the time, effort, and costs required to maintain and update ERP systems post-implementation.