Measuring Performance in Services

Services are more difficult to measure and monitor than manufacturing processes, but executives can rein in variance and boost productivity if they implement rigorous metrics.

The McKinsey Quarterly, McKinsey & Co.
February 15, 2006

human resources performance and CFO in services

Posted by Giovanni Forlino | February 20, 2006 08:07 am

HR - human capital risk managers

Posted by Karla Norwood | February 15, 2006 11:05 am