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Guide to 401(k) Providers
Before you decide on a full-service company, or on a provider of investment-only or recordkeeping-only services, consult our interactive guide.
CFO Staff, CFO Magazine


Browse the Provider Directory




Provider Hewitt Associates
Lincolnshire, IL
(847) 295-5000
ING Life Insurance & Annuity
Hartford
(866) 723-4646
Ingham Group
Miami
(888) 458-5557 or (305) 671-2200
Invesmart
Pittsburgh
(866) 866-6610
Type of service provided Recordkeeping only Full service only Full service or Investment only or recordkeeping only Full service or Investment only or recordkeeping only
FULL SERVICE
Years offering full-service 401(k) plans 24 14 25
Number of full-service plans 17,222 530 2,142
Number of full-service plans in each market
Fewer than 100 employees 15,826 427 1,553
100-999 employees 1,324 101 546
1,000-4,999 employees 66 2 33
5,000 or more employees 6 0 10
Offerings for full-service customers
Full-service customers using daily valuation 100% 100% 100%
Full-service customers using voice response unit NA 100% 100%
Full-service customers using prototype plan document 71% 95% 75%
Full-service customers using testing services 100% 100% 100%
Full-service customers using regulatory filing services 100% 100% 100%
Full-service customers using recordkeeping services 100% 100% 100%
Full-service customers using education to comply with 404(c) 100% 100% 100%
Can sponsors choose number and frequency of fund changes? Yes Yes Yes
Preferred business arrangement for companies with
Fewer than 100 employees Internal, TPA Alliance, External Management Internal Internal
100-999 employees Internal, TPA Alliance, External Management Internal Internal
1,000-4,999 employees Internal, TPA Alliance, External Management Internal Internal
5,000 or more employees Internal, TPA Alliance, External Management Internal Internal
Assets in full-service plans
Internally managed $11.4 billion $400 million $5.7 billion
Externally managed $9.2 billion $250 million $0
Total $20.6 billion $650 million $5.7 billion
Number of participants in full-service plans 866,211 35,000 252,116
Number of full-service plans
At year-end 2003 17,222 530 2,142
At year-end 2002 16,815 455 NA
At year-end 2001 16,118 455 NA
Converted in 2003 2,219 33 300
Number of funds available to full-service plans
Internally managed 118 Unlimited 0
Externally managed 111 Unlimited 500+
Self-directed brokerage available to full-service plans? Yes Yes Yes
Average asset-allocation rates
Stable value 12.90% 5% Varies by client
Fixed income 17.40% 20% Varies by client
Equity funds 66.80% 60% Varies by client
Self-directed 0.10% 10% Varies by client
Company stock 2.80% 2% Varies by client
Other 0% 3% Varies by client
Participation and deferral information
Average participation rate 85% when conduct enrollment sessions 85% NA
Average deferral rate NA 6% NA
Geographic coverage Nationwide All 50 states and Washington, D.C. Nationwide
Web site capabilities
Online statements Yes Yes Yes
Account changes Yes Yes Yes
Tools and calculators Yes Yes Yes
Sponsor site Yes Yes Yes
Services available to full service plans:
Custom plan design No Yes Yes
1:1 enrollment No Yes Yes
Online enrollment Yes Yes Yes
Automatic enrollment Yes Yes Yes
Education software Yes Yes Yes
Education videos Yes Yes No
Seminars Yes Yes Yes
In-person classes Yes Yes Yes
Newsletters Yes Yes Yes
Personal advice provided to participants
In person Yes Yes No
By telephone No Yes Being released this year
INVESTMENT-ONLY
Provider Hewitt Associates
Lincolnshire, IL
(847) 295-5000
ING Life Insurance & Annuity
Hartford
(866) 723-4646
Ingham Group
Miami
(888) 458-5557 or (305) 671-2200
Invesmart
Pittsburgh
(866) 866-6610
Can provider manage assets from unlimited third parties? Yes Yes
Years offering investment-only services to 401(k) plans 14 25
Total 401(k) assets under management $650 million $100 million
Number of investment-only plans 300 < 50
Percentage of investment-only assets subadvised externally 2% 0%
Target markets for investment-only services
Minimum asset size $1 million NA: prefer over $1 million
Average plan asset size $2 million $2 million
Assets in investment-only plans
Internally managed $125 million $100 million
Externally managed $125 million $0
Total $250 million $100 million
Web site capabilities
Investment results Yes Yes
Market commentary Yes Yes
Services available to investment-only plans
Will provider comply with investment-policy statement? Yes Yes
Classes of securities managed for 401(k) plans All classes All
Investment styles offered All styles All
Primary investment style Asset allocation models, individual participant investment advice NA
Frequency of market commentary Ongoing Quarterly
Frequency of investment-results discussions As needed Quarterly
Investment business revenue represented by 401(k) 80% 90+%
RECORDKEEPING-ONLY
Provider Hewitt Associates
Lincolnshire, IL
(847) 295-5000
ING Life Insurance & Annuity
Hartford
(866) 723-4646
Ingham Group
Miami
(888) 458-5557 or (305) 671-2200
Invesmart
Pittsburgh
(866) 866-6610
Can provider handle records from unlimited third parties? Yes Yes Yes
Years offering recordkeeping-only services to 401(k) plans 24 24 25
Number of recordkeeping-only plans 170 225 500
Number of recordkeeping-only plans in each market
Fewer than 100 employees 0 211 500
100-999 employees 5 13 0
1,000-4,999 employees 28 1 0
5,000 or more employees 137 0 0
Offerings for recordkeeping-only customers
Recordkeeping-only customers using daily valuation 100% 10% 0%
Recordkeeping-only customers using voice response unit 98% 100% 0%
Can sponsors choose number and frequency of fund changes? Yes Yes Yes
Preferred market for recordkeeping-only services
Fewer than 100 employees No Yes No
100-999 employees No Yes Yes
1,000-4,999 employees Yes Yes Yes
5,000 or more employees Yes Yes No
Number of participants in recordkeeping-only plans 5.7 million 8,000 NA
Number of recordkeeping-only plans
At year-end 2003 170 225 NA
At year-end 2002 119 211 NA
At year-end 2001 117 198 NA
Converted in 2003 61 14 0
Externally managed 0 3 0
Participation/allocation/deferral information
Self-directed brokerage available to recordkeeping-only plans? Yes Yes Yes
Average participation rate in recordkeeping-only plans NA 85% NA
Average deferral rate in recordkeeping-only plans NA 6% NA
Geographic coverage Nationwide All 50 states and Washington, D.C. Nationwide
Web site capabilities
Online statements Yes Yes Being released this year
Account changes Yes Yes Yes
Tools and calculators Yes Yes No
Sponsor site Yes Yes Yes
Services available to recordkeeping-only plans
Custom plan design Yes Yes Yes

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