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Guide to 401(k) Providers
Before you decide on a full-service company, or on a provider of investment-only or recordkeeping-only services, consult our interactive guide.
CFO Staff, CFO Magazine


Browse the Provider Directory




Provider Manulife Financial
Boston
(877) 346-8378
Marshall & Ilsley Trust
Milwaukee
(800) 342-2265
MassMutual Financial Group
Springfield, MA
(800) 228-2479
Merrill Lynch
Pennington, NJ
(609) 274-6357
Type of service provided Full service Full service Full service Full service, Investment only
FULL SERVICE
Years offering full-service 401(k) plans 23 22 24 21
Number of full-service plans 26,752 820 4,405 21,383
Number of full-service plans in each market
Fewer than 100 employees 24,722 511 NA 15,866
100-999 employees 1,998 251 NA 5,315
1,000-4,999 employees 32 51 NA 154
5,000 or more employees 0 7 NA 48
Offerings for full-service customers
Full-service customers using daily valuation 100% 85% 100% 100%
Full-service customers using voice response unit 95% 90% 100% 100%
Full-service customers using prototype plan document 7% 70% 75% 53%
Full-service customers using testing services 100% 99% 100% 74%
Full-service customers using regulatory filing services 100% 99% 100% 85%
Full-service customers using recordkeeping services 100% 99% 100% 100%
Full-service customers using education to comply with 404C 100% 90% 100% 100%
Can sponsors choose number and frequency of fund changes? Yes Yes Yes Yes
Preferred business arrangement for companies with
Fewer than 100 employees TPA Internal TPA Alliance Internal, recordkeeping alliance
100-999 employees TPA Internal TPA Alliance/Internal Internal, recordkeeping alliance
1,000-4,999 employees TPA, recordkeeping alliance Internal Internal Internal
5,000 or more employees TPA, recordkeeping alliance Internal Internal Internal
Assets in full-service plans
Internally managed $10 billion $2.9 billion NA $29.3 billion
Externally managed $12.1 billion $9.5 billion NA $49.2 billion
Total $22.1 billion $12.4 billion $28.3 billion $78.5 billion
Number of participants in full-service plans 1.1 million 323,603 700,000 2.6 million
Number of full-service plans
At year-end 2003 26,752 820 4,500 21,383
At year-end 2002 23,151 790 4,500 20,840
At year-end 2001 19,351 775 4,400 17,855
Converted in 2003 NA 45 366 4,257
Number of funds available to full-service plans
Internally managed 15 17 31 58
Externally managed 128 8,000 45 1,047
Self-directed brokerage available to full-service plans? Yes Yes Yes Yes
Average asset-allocation rates
Stable value 12.80% 8% 36% 16.8%
Fixed income 18% 8% 2% 10.2%
Equity funds 67.70% 58% 60% 53.8%
Self-Directed 6% 1% 0.7%
Company stock 14% 1% 13.1%
Other 1.5% 6% 5.5%
Participant and deferral information
Average participation rate 77% 82% 80% NA
Average deferral rate NA 6.7% 5% 7.5%
Geographic coverage Nationwide Nationwide All 50 states and Washington, D.C. United States and its territories
Web site capabilities
Online statements Yes Yes Yes Yes
Account changes Yes Yes Yes Yes
Tools and calculators Yes Yes Yes Yes
Sponsor site Yes Yes Yes Yes
Services available to full service plans
Custom plan design Yes, via TPA Yes Yes Yes
1:1 enrollment Yes No Yes Yes
Online enrollment Yes Yes Yes Yes
Automatic enrollment Yes Yes Yes Yes
Education software Yes Yes Yes Yes
Education videos Yes Yes Yes Yes
Seminars Yes, via broker/ financial adviser Yes Yes Yes
In-person classes Yes, via broker/ financial broker Yes Yes Yes
Newsletters Yes Yes Yes Yes
Personal advice provided to participants
In person Yes, via broker/ financial broker Yes Yes Yes
By telephone Yes, via broker/ financial broker Yes Yes Yes
INVESTMENT ONLY
Provider Manulife Financial
Boston
(877) 346-8378
Marshall & Ilsley Trust
Milwaukee
(800) 342-2265
MassMutual Financial Group
Springfield, MA
(800) 228-2479
Merrill Lynch
Pennington, NJ
(609) 274-6357
Can provider manage assets from unlimited third parties? Yes
Years offering investment-only services to 401(k) plans 21
Total 401(k) assets under management $2.8 billion
Number of investment-only plans 18,944
Percentage of investment-only assets subadvised externally 22%
Target markets for investment-only services
Minimum asset size No minimum
Average plan asset size NA
Assets in investment-only plans
Internally managed $2.2 billion
Externally managed $0.6 billion
Total $2.8 billion
Web site capabilities
Investment results Yes
Market commentary Yes
Services available to investment-only plans
Will provider comply with investment-policy statement? Yes
Classes of securities managed for 401(k) plans A, B, C, I, R share classes
Investment styles offered All primary investment styles
Primary investment style Varies
Frequency of market commentary Weekly
Frequency of investment-results discussions Annually, or as needed
Investment business revenues represented by 401(k) NA
RECORDKEEPING-ONLY
Provider Manulife Financial
Boston
(877) 346-8378
Marshall & Ilsley Trust
Milwaukee
(800) 342-2265
MassMutual Financial Group
Springfield, MA
(800) 228-2479
Merrill Lynch
Pennington, NJ
(609) 274-6357
Can provider handle records from unlimited third parties?
Years offering recordkeeping-only services to 401(k) plans
Number of recordkeeping-only plans
Number of recordkeeping-only plans in each market
Fewer than 100 employees
100-999 employees
1,000-4,999 employees
5,000 or more employees
Offerings for recordkeeping-only customers
Recordkeeping-only customers using daily valuation
Recordkeeping-only customers using voice response unit
Can sponsors choose number and frequency of fund changes?
Preferred market for recordkeeping-only services
Fewer than 100 employees
100-999 employees
1,000-4,999 employees
5,000 or more employees
Number of participants in recordkeeping-only plans
Number of recordkeeping-only plans
At year end 2003
At year-end 2002
At year-end 2001
Converted in 2003
Externally managed
Participation/allocation/deferral information
Self-directed brokerage available to recordkeeping-only plans?
Average participation rate in recordkeeping-only plans
Average deferral rate in recordkeeping-only plans
Geographic coverage
Web site capabilities
Online statements
Account changes
Tools and calculators
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