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| Professional associations, consultants, and further tools and resources to help shape your CRM decisions. |
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Dave Cook,
CFO.com | US
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| May 01, 2003 |
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Browse the Web Directory
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Associations
American Productivity & Quality Center
"A member-based nonprofit serving approximately 500 organizations around the world," the APQC "works with its member organizations to identify best practices, discover effective methods of improvement, broadly disseminate findings, and connect individuals with one another and the knowledge, training, and tools they need to succeed."
CRM Association
"A member-driven organization following the trends, techniques, technologies and processes that help companies build and sustain long-term client and partner relationships."
Consortium for Service Innovation
"Members work together to significantly improve customer support by developing innovative new strategies, standards, and programs" in such areas as knowledge-centered support, problem resolution, and "the adaptive organization."
International Customer Service Association
ICSA is a nonprofit association "dedicated to promoting the development and awareness of the customer service profession through networking, education and research."
Routes to Market Association
The not-for-profit RTMA is "a forum for senior managers to discuss channel strategies, distribution marketing issues and channel management challenges" including disintermediation, channel conflict, and direct sales.
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