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| Search our interactive tables for the customer relationship management software that best suits your company. |
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Dave Cook,
CFO.com | US
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| May 01, 2003 |
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Browse the Provider Directory
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| Provider |
Talisma
Kirkland, WA
(888) 462-3484 |
UpShot
Mountain View, CA
(888) 700-8774 |
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Sales/Marketing Contact |
Mike Nason, (888) 462-3484 |
Paul Gross, (650) 323-8368 |
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Product Name |
Talisma eCRM Suite |
UpShot |
| Features and Functions |
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Sales Campaign Management |
√ |
√ |
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Delivery Channel Selection |
√ |
√ |
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Online Campaign Management |
√ |
√ |
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Offline Campaign Management |
√ |
√ |
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Opportunity Management |
√ |
√ |
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Sales Lead Management |
√ |
√ |
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Account Management |
√ |
√ |
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Contact Management |
√ |
√ |
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Activity Tracking |
√ |
√ |
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Message Broadcasting |
√ |
√ |
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Problem Description and Categorization |
√ |
√ |
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Prioritization |
√ |
√ |
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Status Tracking |
√ |
√ |
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Marketing Campaign Management |
√ |
√ |
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Loyalty Programs |
NA |
√ |
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Customer Profiling |
√ |
√ |
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Segmentation |
√ |
√ |
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Personalization |
√ |
√ |
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Analytical Capabilities (including data mining) |
√ |
√ |
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Reporting Tools |
√ |
√ |
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Workflow Automation |
√ |
√ |
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Call Scripting |
√ |
NA |
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Dynamic Scripting |
√ |
NA |
| Vertical Market Support |
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Retail |
√ |
√ |
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Distribution |
NA |
√ |
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Manufacturing |
√ |
√ |
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Financial Services |
√ |
√ |
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Hotels/Restaurants |
√ |
√ |
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Entertainment/Gaming |
√ |
√ |
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Telecommunications/Utilities |
√ |
√ |
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Cable TV/Internet Service Providers |
NA |
√ |
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Other |
Education |
High-Tech Companies: Software and Hardware |
| Operating System Support |
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Windows 2000 |
√ |
√ |
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Windows NT |
√ |
√ |
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Windows XP |
√ |
√ |
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Sun Solaris |
NA |
NA |
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IBM AIX |
NA |
NA |
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HP UX |
NA |
NA |
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Linux |
NA |
NA |
| Databases |
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Oracle |
NA |
NA |
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DB 2 |
NA |
NA |
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Sybase |
NA |
NA |
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Microsoft SQL Server |
√ |
√ |
| Hardware Platform Support |
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Mainframe |
NA |
NA |
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Windows/Intel Industry Standard Architecture |
√ |
√ |
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IBM iSeries |
NA |
NA |
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Sun Sparcserver |
NA |
NA |
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Hewlett-Packard |
NA |
NA |
| Links to ERP Platforms |
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SAP |
√ |
NA |
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Oracle |
√ |
NA |
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PeopleSoft |
√ |
NA |
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J.D. Edwards |
√ |
NA |
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Other |
Any data source |
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| Wireless Access |
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Links to Pagers |
√ |
NA |
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Cell Phones |
√ |
√ |
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Handheld Computers |
√ |
√ |
| Integration with… |
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Fax |
√ |
√ |
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E-mail |
√ |
√ |
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Instant Messaging |
√ |
NA |
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Web Sites |
√ |
√ |
| Middleware Communications |
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√ |
√ |
| Integration with Marketing Data Warehouse |
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√ |
√ |
| Deliverable Through Web-Based ASP |
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√ |
√ |
| Multiple Site Support |
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√ |
√ |
| Security Features |
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Firewalls |
√ |
√ |
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Encryption |
√ |
√ |
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Password Access |
√ |
√ |
| Annual Sales |
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$500 Million to $1 Billion |
More than $1 Billion |
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