Browse the Provider Directory
|
|
| Provider |
SAP America
Newtown Square, PA
(800) 872-1727 |
Saratoga Systems
Campbell, CA
(877) 272-7286 |
SAS
Cary, NC
(800) 727-0025 |
Sento
American Fork, UT
(801) 492-2000 |
Siebel Systems
San Mateo, CA
(800) 647-4300 |
|
Sales/Marketing Contact |
(610) 661-1000 |
Joe Springer
(408) 558-4847 |
Customer Interaction Center
(800) 727-0025 |
Jason Young
(801) 492-2000 |
Thomas Arnold
(510) 788-4518 |
|
Product Name |
mySAP CRM |
iAvenue |
The SAS Analytical CRM Solution |
Customer Choice Platform, Assist, Recite, Service Portal |
Siebel eBusiness Applications V.7 |
| Features and Functions |
|
Sales Campaign Management |
√ |
√ |
√ |
NA |
√ |
|
Delivery Channel Selection |
√ |
NA |
√ |
NA |
NA |
|
Online Campaign Management |
√ |
√ |
√ |
NA |
√ |
|
Offline Campaign Management |
√ |
√ |
√ |
NA |
√ |
|
Opportunity Management |
√ |
√ |
NA |
NA |
√ |
|
Sales Lead Management |
√ |
√ |
√ |
NA |
√ |
|
Account Management |
√ |
√ |
NA |
√ |
√ |
|
Contact Management |
√ |
√ |
√ |
√ |
√ |
|
Activity Tracking |
√ |
√ |
NA |
√ |
√ |
|
Message Broadcasting |
√ |
NA |
√ |
NA |
NA |
|
Problem Description and Categorization |
√ |
√ |
NA |
√ |
NA |
|
Prioritization |
√ |
√ |
√ |
√ |
NA |
|
Status Tracking |
√ |
√ |
NA |
√ |
√ |
|
Marketing Campaign Management |
√ |
√ |
√ |
NA |
√ |
|
Loyalty Programs |
√ |
NA |
NA |
NA |
NA |
|
Customer Profiling |
√ |
√ |
√ |
NA |
√ |
|
Segmentation |
√ |
NA |
√ |
NA |
√ |
|
Personalization |
√ |
NA |
√ |
√ |
√ |
|
Analytical Capabilities (including data mining) |
√ |
NA |
√ |
√ |
√ |
|
Reporting Tools |
√ |
√ |
√ |
√ |
√ |
|
Workflow Automation |
√ |
√ |
NA |
NA |
√ |
|
Call Scripting |
√ |
√ |
NA |
NA |
√ |
|
Dynamic Scripting |
√ |
NA |
NA |
NA |
√ |
| Vertical Market Support |
|
Retail |
√ |
NA |
√ |
√ |
√ |
|
Distribution |
√ |
√ |
√ |
NA |
NA |
|
Manufacturing |
√ |
√ |
√ |
NA |
√ |
|
Financial Services |
√ |
√ |
√ |
NA |
√ |
|
Hotels/Restaurants |
NA |
NA |
√ |
NA |
NA |
|
Entertainment/Gaming |
√ |
√ |
√ |
NA |
NA |
|
Telecommunications/Utilities |
√ |
√ |
√ |
NA |
√ |
|
Cable TV/Internet Service Providers |
√ |
NA |
√ |
√ |
√ |
|
Other |
Insurance, Consumer Products, Public Sector, Higher Education, Health Care, High Tech |
Any B-to-B Business Model |
|
|
Automotive, Public Sector, Energy, Health Care, Pharmaceutical, Insurance, Clinical, Consumer Goods |
| Operating System Support |
|
Windows 2000 |
√ |
√ |
√ |
√ |
√ |
|
Windows NT |
√ |
√ |
√ |
√ |
√ |
|
Windows XP |
NA |
√ |
√ |
√ |
NA |
|
Sun Solaris |
√ |
NA |
√ |
NA |
√ |
|
IBM AIX |
√ |
NA |
√ |
NA |
√ |
|
HP UX |
√ |
NA |
√ |
NA |
NA |
|
Linux |
√ |
NA |
√ |
√ |
NA |
| Databases |
|
Oracle |
√ |
√ |
√ |
√ |
√ |
|
DB 2 |
√ |
√ |
√ |
NA |
√ |
|
Sybase |
√ |
√ |
√ |
NA |
√ |
|
Microsoft SQL Server |
√ |
√ |
√ |
√ |
√ |
| Hardware Platform Support |
|
Mainframe |
NA |
√ |
√ |
NA |
√ |
|
Windows/Intel Industry Standard Architecture |
√ |
√ |
√ |
√ |
NA |
|
IBM iSeries |
√ |
√ |
√ |
NA |
√ |
|
Sun Sparcserver |
√ |
NA |
√ |
NA |
√ |
|
Hewlett-Packard |
√ |
√ |
√ |
NA |
√ |
| Links to ERP Platforms |
|
SAP |
√ |
√ |
√ |
NA |
√ |
|
Oracle |
√ |
√ |
NA |
√ |
√ |
|
PeopleSoft |
√ |
√ |
√ |
√ |
√ |
|
J.D. Edwards |
√ |
√ |
NA |
NA |
√ |
|
Other |
SAP's open interface system allows it to link to other non-SAP systems |
|
Siebel |
|
|
| Wireless Access |
|
Links to Pagers |
√ |
NA |
√ |
√ |
NA |
|
Cell Phones |
√ |
NA |
√ |
√ |
√ |
|
Handheld Computers |
√ |
√ |
√ |
NA |
√ |
| Integration with… |
|
Fax |
√ |
√ |
√ |
√ |
NA |
|
E-mail |
√ |
√ |
√ |
√ |
√ |
|
Instant Messaging |
√ |
NA |
NA |
√ |
√ |
|
Web Sites |
√ |
√ |
√ |
√ |
√ |
| Middleware Communications |
|
|
√ |
√ |
√ |
|
√ |
| Integration with Marketing Data Warehouse |
|
|
√ |
√ |
√ |
|
√ |
| Deliverable Through Web-Based ASP |
|
|
√ |
√ |
√ |
|
√ |
| Multiple Site Support |
|
|
√ |
√ |
√ |
√ |
√ |
| Security Features |
|
Firewalls |
√ |
NA |
NA |
√ |
√ |
|
Encryption |
√ |
√ |
√ |
√ |
√ |
|
Password Access |
√ |
√ |
√ |
√ |
√ |
| Annual Sales |
|
|
More than $1 Billion |
More than $1 Billion |
More than $1 Billion |
$20 Million |
$10 Million to
more than $1 Billion |
