Browse the Provider Directory
|
|
| Provider |
Rainmaker Systems
Scotts Valley, CA
(800) 631-1545 |
Remedy
Mountain View, CA
(650) 903-5200 |
Responsys
Palo Alto, CA
(888) 219-7150 |
SafeHarbor Technology
Seattle
(800) 480-5777 |
Salesforce.com
San Francisco
(800) 667-6389 |
|
Sales/Marketing Contact |
Kerry Benoit
(831) 430-3800 |
Steve Balentine
(650) 919-5717 |
Mike Romley
(650) 858-7434 |
Sue Cummings
(206) 922-5003 |
(800) 667-6389 |
|
Product Name |
Contract Renewals Plus |
Remedy CRM |
Responsys Interact |
SafeHarbor Support Services 3.0, Online Banking Support Services 3.0 |
CRM |
| Features and Functions |
|
Sales Campaign Management |
√ |
NA |
NA |
NA |
√ |
|
Delivery Channel Selection |
NA |
NA |
NA |
NA |
√ |
|
Online Campaign Management |
NA |
NA |
√ |
NA |
√ |
|
Offline Campaign Management |
√ |
NA |
NA |
NA |
√ |
|
Opportunity Management |
NA |
√ |
NA |
NA |
√ |
|
Sales Lead Management |
√ |
√ |
NA |
NA |
√ |
|
Account Management |
√ |
√ |
NA |
NA |
√ |
|
Contact Management |
√ |
√ |
NA |
NA |
√ |
|
Activity Tracking |
√ |
√ |
NA |
√ |
√ |
|
Message Broadcasting |
√ |
NA |
NA |
NA |
√ |
|
Problem Description and Categorization |
√ |
√ |
NA |
NA |
√ |
|
Prioritization |
NA |
√ |
NA |
NA |
√ |
|
Status Tracking |
√ |
√ |
NA |
NA |
√ |
|
Marketing Campaign Management |
√ |
NA |
√ |
NA |
√ |
|
Loyalty Programs |
√ |
NA |
NA |
NA |
NA |
|
Customer Profiling |
√ |
√ |
√ |
√ |
√ |
|
Segmentation |
√ |
√ |
NA |
NA |
√ |
|
Personalization |
√ |
√ |
√ |
√ |
√ |
|
Analytical Capabilities (including data mining) |
√ |
NA |
√ |
√ |
√ |
|
Reporting Tools |
√ |
√ |
√ |
√ |
√ |
|
Workflow Automation |
√ |
√ |
NA |
√ |
√ |
|
Call Scripting |
√ |
NA |
NA |
NA |
NA |
|
Dynamic Scripting |
NA |
NA |
NA |
NA |
NA |
| Vertical Market Support |
|
Retail |
NA |
NA |
√ |
NA |
√ |
|
Distribution |
NA |
NA |
√ |
NA |
√ |
|
Manufacturing |
NA |
√ |
√ |
√ |
√ |
|
Financial Services |
NA |
√ |
√ |
√ |
√ |
|
Hotels/Restaurants |
NA |
NA |
√ |
NA |
√ |
|
Entertainment/Gaming |
NA |
NA |
√ |
NA |
√ |
|
Telecommunications/Utilities |
√ |
√ |
√ |
√ |
√ |
|
Cable TV/Internet Service Providers |
NA |
NA |
√ |
NA |
√ |
|
Other |
Software and Hardware Technology |
Government, Health Care |
|
Software and Hardware Technology, Transportation, Government |
|
| Operating System Support |
|
Windows 2000 |
NA |
√ |
√ |
NA |
NA |
|
Windows NT |
√ |
√ |
√ |
NA |
NA |
|
Windows XP |
NA |
√ |
NA |
NA |
NA |
|
Sun Solaris |
√ |
√ |
√ |
NA |
NA |
|
IBM AIX |
NA |
NA |
NA |
NA |
NA |
|
HP UX |
NA |
√ |
NA |
NA |
NA |
|
Linux |
√ |
NA |
NA |
NA |
NA |
| Databases |
|
Oracle |
√ |
√ |
√ |
NA |
NA |
|
DB 2 |
NA |
NA |
NA |
NA |
NA |
|
Sybase |
√ |
√ |
NA |
NA |
NA |
|
Microsoft SQL Server |
NA |
√ |
√ |
NA |
NA |
| Hardware Platform Support |
|
Mainframe |
NA |
NA |
NA |
NA |
NA |
|
Windows/Intel Industry Standard Architecture |
√ |
NA |
√ |
NA |
NA |
|
IBM iSeries |
NA |
NA |
NA |
NA |
NA |
|
Sun Sparcserver |
√ |
NA |
√ |
NA |
NA |
|
Hewlett-Packard |
NA |
NA |
NA |
NA |
NA |
| Links to ERP Platforms |
|
SAP |
NA |
NA |
NA |
NA |
NA |
|
Oracle |
√ |
NA |
√ |
NA |
NA |
|
PeopleSoft |
NA |
NA |
NA |
NA |
NA |
|
J.D. Edwards |
NA |
NA |
NA |
NA |
NA |
|
Other |
|
|
|
|
|
| Wireless Access |
|
Links to Pagers |
√ |
NA |
NA |
NA |
√ |
|
Cell Phones |
√ |
NA |
NA |
NA |
√ |
|
Handheld Computers |
NA |
√ |
NA |
NA |
√ |
| Integration with… |
|
Fax |
√ |
NA |
NA |
√ |
√ |
|
E-mail |
√ |
√ |
√ |
√ |
√ |
|
Instant Messaging |
NA |
NA |
NA |
NA |
NA |
|
Web Sites |
√ |
√ |
√ |
√ |
√ |
| Middleware Communications |
|
|
√ |
NA |
√ |
NA |
√ |
| Integration with Marketing Data Warehouse |
|
|
√ |
NA |
√ |
√ |
√ |
| Deliverable Through Web-Based ASP |
|
|
√ |
NA |
√ |
√ |
√ |
| Multiple Site Support |
|
|
√ |
NA |
√ |
√ |
√ |
| Security Features |
|
Firewalls |
√ |
NA |
√ |
√ |
√ |
|
Encryption |
√ |
NA |
√ |
√ |
√ |
|
Password Access |
√ |
NA |
√ |
√ |
√ |
| Annual Sales |
|
|
$10 Million
to $100 Million |
$500 Million
to $1 Billion |
$500 Million
to $1 Billion |
Less than $1 Billion |
$10 Million to
more than $1 Billion |
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