Browse the Provider Directory
|
|
| Provider |
Intershop Communications
San Francisco
(877) 644-5534 |
J.D. Edwards
Denver
(800) 727-5333 |
Jeeves Solutions
Emeryville, CA
(877) 453-3837 |
Kefta
San Francisco
(415) 391-6881 |
Motive Communications
Austin, TX
(877) 466-8483 |
|
Sales/Marketing Contact |
Jonathan Durnin
(415) 844-2138 |
Joel Reed
(800) 727-5333 |
Mike Fenn
(510) 985-7930 |
Michael Oiknine
(415) 391-6881 |
Lauren Short
(415) 856-5126 |
|
Product Name |
eGain eService Enterprise |
SalesPerformer Suite, eService Performer Suite |
GoldMine, HEAT |
Interaction Manager, Customer Acquisition Optimizer, Customer Retention Optimizer, Customer Service Tools |
Data Quality, Marketing Automation |
| Features and Functions |
|
Sales Campaign Management |
NA |
√ |
NA |
√ |
NA |
|
Delivery Channel Selection |
√ |
√ |
NA |
√ |
NA |
|
Online Campaign Management |
NA |
√ |
NA |
√ |
NA |
|
Offline Campaign Management |
NA |
√ |
NA |
NA |
NA |
|
Opportunity Management |
NA |
√ |
NA |
NA |
√ |
|
Sales Lead Management |
NA |
√ |
NA |
NA |
NA |
|
Account Management |
NA |
√ |
√ |
NA |
NA |
|
Contact Management |
NA |
√ |
Can enable if in place |
NA |
NA |
|
Activity Tracking |
NA |
√ |
NA |
√ |
NA |
|
Message Broadcasting |
NA |
√ |
NA |
√ |
NA |
|
Problem Description and Categorization |
NA |
√ |
√ |
NA |
√ |
|
Prioritization |
NA |
√ |
NA |
NA |
NA |
|
Status Tracking |
√ |
√ |
NA |
NA |
NA |
|
Marketing Campaign Management |
NA |
√ |
NA |
√ |
NA |
|
Loyalty Programs |
√ |
√ |
√ |
√ |
NA |
|
Customer Profiling |
√ |
√ |
√ |
√ |
NA |
|
Segmentation |
√ |
√ |
√ |
√ |
NA |
|
Personalization |
√ |
√ |
√ |
√ |
NA |
|
Analytical Capabilities (including data mining) |
√ |
√ |
√ |
√ |
NA |
|
Reporting Tools |
√ |
√ |
√ |
√ |
NA |
|
Workflow Automation |
√ |
√ |
NA |
√ |
NA |
|
Call Scripting |
NA |
NA |
NA |
NA |
NA |
|
Dynamic Scripting |
NA |
NA |
NA |
√ |
NA |
| Vertical Market Support |
|
Retail |
√ |
NA |
√ |
√ |
NA |
|
Distribution |
NA |
√ |
√ |
√ |
√ |
|
Manufacturing |
√ |
√ |
√ |
NA |
NA |
|
Financial Services |
NA |
√ |
√ |
√ |
√ |
|
Hotels/Restaurants |
NA |
NA |
√ |
√ |
NA |
|
Entertainment/Gaming |
NA |
NA |
√ |
√ |
NA |
|
Telecommunications/Utilities |
NA |
√ |
√ |
√ |
√ |
|
Cable TV/Internet Service Providers |
NA |
NA |
√ |
√ |
√ |
|
Other |
High Technology, Automotive |
High-Tech Electronics, Construction Communications, CPG |
|
|
|
| Operating System Support |
|
Windows 2000 |
NA |
√ |
√ |
√ |
√ |
|
Windows NT |
√ |
√ |
√ |
√ |
√ |
|
Windows XP |
NA |
√ |
NA |
√ |
√ |
|
Sun Solaris |
√ |
√ |
√ |
√ |
√ |
|
IBM AIX |
NA |
√ |
NA |
√ |
√ |
|
HP UX |
√ |
√ |
NA |
√ |
√ |
|
Linux |
NA |
√ |
NA |
√ |
√ |
| Databases |
|
Oracle |
√ |
√ |
√ |
√ |
√ |
|
DB 2 |
NA |
√ |
√ |
√ |
NA |
|
Sybase |
NA |
√ |
√ |
√ |
NA |
|
Microsoft SQL Server |
NA |
√ |
√ |
√ |
NA |
| Hardware Platform Support |
|
Mainframe |
NA |
√ |
NA |
√ |
NA |
|
Windows/Intel Industry Standard Architecture |
NA |
√ |
√ |
√ |
√ |
|
IBM iSeries |
√ |
√ |
NA |
√ |
NA |
|
Sun Sparcserver |
NA |
√ |
√ |
√ |
√ |
|
Hewlett-Packard |
√ |
√ |
NA |
√ |
√ |
| Links to ERP Platforms |
|
SAP |
√ |
√ |
√ |
NA |
√ |
|
Oracle |
√ |
√ |
√ |
NA |
NA |
|
PeopleSoft |
√ |
√ |
√ |
NA |
NA |
|
J.D. Edwards |
NA |
√ |
√ |
NA |
NA |
|
Other |
|
|
|
|
|
| Wireless Access |
|
Links to Pagers |
√ |
√ |
NA |
NA |
√ |
|
Cell Phones |
√ |
√ |
NA |
NA |
√ |
|
Handheld Computers |
√ |
√ |
NA |
NA |
NA |
| Integration with… |
|
Fax |
NA |
NA |
NA |
NA |
NA |
|
E-mail |
√ |
√ |
√ |
√ |
√ |
|
Instant Messaging |
NA |
√ |
√ |
√ |
NA |
|
Web Sites |
√ |
√ |
√ |
√ |
√ |
| Middleware Communications |
|
|
√ |
√ |
√ |
√ |
√ |
| Integration with Marketing Data Warehouse |
|
|
√ |
√ |
√ |
√ |
√ |
| Deliverable Through Web-Based ASP |
|
|
√ |
√ |
√ |
√ |
√ |
| Multiple Site Support |
|
|
√ |
√ |
√ |
√ |
√ |
| Security Features |
|
Firewalls |
√ |
√ |
√ |
√ |
√ |
|
Encryption |
NA |
√ |
NA |
√ |
√ |
|
Password Access |
√ |
√ |
√ |
√ |
√ |
| Annual Sales |
|
|
More than $1 Billion |
$10 Million
to $100 Million |
$3 Million
to $10 Million |
$2 Million
to $10 Million |
$10 Million
to $100 Million |
