Browse the Provider Directory
|
|
| Provider |
BroadVision
Redwood City, CA
(866) 287-6669 |
Chordiant Software
Cupertino, CA
(888) 246-7342 |
Computer Associates International
Islandia, NY
(800) 225-5224 |
Dendrite
Morristown, NJ
(973) 425-1200 |
E.piphany
San Mateo, CA
(877) 764-4163 |
|
Sales/Marketing Contact |
Stephanie Mello
(214) 224-5969 |
Jonathan Miller
(888) 246-7342 |
Robert Sterbens
(631) 342-3307 |
Mark Maffei
(908) 541-5877 |
Mike Trigg
(650) 356-3800 |
|
Product Name |
BroadVision One-to-One Enterprise |
Chordiant 5 Selling and Servicing |
Intelligent CRM Suite |
WebForce |
E.piphany E.5 |
| Features and Functions |
|
Sales Campaign Management |
NA |
NA |
√ |
√ |
√ |
|
Delivery Channel Selection |
NA |
√ |
√ |
NA |
√ |
|
Online Campaign Management |
√ |
√ |
√ |
NA |
√ |
|
Offline Campaign Management |
NA |
√ |
√ |
NA |
√ |
|
Opportunity Management |
√ |
√ |
√ |
√ |
√ |
|
Sales Lead Management |
√ |
√ |
√ |
√ |
√ |
|
Account Management |
√ |
√ |
√ |
√ |
NA |
|
Contact Management |
NA |
√ |
√ |
√ |
√ |
|
Activity Tracking |
NA |
√ |
√ |
√ |
NA |
|
Message Broadcasting |
√ |
NA |
√ |
√ |
NA |
|
Problem Description and Categorization |
NA |
NA |
√ |
NA |
NA |
|
Prioritization |
NA |
√ |
√ |
√ |
√ |
|
Status Tracking |
√ |
NA |
√ |
√ |
NA |
|
Marketing Campaign Management |
NA |
√ |
√ |
NA |
√ |
|
Loyalty Programs |
NA |
NA |
NA |
NA |
√ |
|
Customer Profiling |
√ |
√ |
√ |
√ |
√ |
|
Segmentation |
√ |
√ |
√ |
√ |
√ |
|
Personalization |
√ |
√ |
√ |
√ |
√ |
|
Analytical Capabilities (including data mining) |
√ |
NA |
√ |
√ |
√ |
|
Reporting Tools |
√ |
√ |
√ |
√ |
√ |
|
Workflow Automation |
√ |
√ |
√ |
NA |
NA |
|
Call Scripting |
NA |
√ |
√ |
√ |
√ |
|
Dynamic Scripting |
√ |
√ |
√ |
NA |
√ |
| Vertical Market Support |
|
Retail |
√ |
√ |
NA |
NA |
√ |
|
Distribution |
NA |
NA |
NA |
NA |
NA |
|
Manufacturing |
√ |
NA |
NA |
NA |
√ |
|
Financial Services |
√ |
√ |
√ |
NA |
√ |
|
Hotels/Restaurants |
√ |
NA |
√ |
NA |
√ |
|
Entertainment/Gaming |
√ |
NA |
NA |
NA |
√ |
|
Telecommunications/Utilities |
√ |
√ |
√ |
NA |
√ |
|
Cable TV/Internet Service Providers |
NA |
√ |
NA |
NA |
√ |
|
Other |
Government, Pharmaceutical, Oil and Gas, Travel, Industrial Supply |
Integrated Travel Services |
|
Pharmaceutical |
|
| Operating System Support |
|
Windows 2000 |
√ |
√ |
√ |
√ |
√ |
|
Windows NT |
NA |
√ |
√ |
√ |
√ |
|
Windows XP |
NA |
NA |
NA |
√ |
√ |
|
Sun Solaris |
√ |
√ |
NA |
NA |
√ |
|
IBM AIX |
√ |
√ |
NA |
NA |
√ |
|
HP UX |
√ |
√ |
√ |
√ |
√ |
|
Linux |
NA |
NA |
√ |
NA |
√ |
| Databases |
|
Oracle |
√ |
√ |
NA |
√ |
√ |
|
DB 2 |
√ |
√ |
NA |
NA |
√ |
|
Sybase |
√ |
√ |
NA |
√ |
NA |
|
Microsoft SQL Server |
√ |
√ |
√ |
NA |
√ |
| Hardware Platform Support |
|
Mainframe |
NA |
NA |
NA |
NA |
NA |
|
Windows/Intel Industry Standard Architecture |
√ |
√ |
√ |
√ |
NA |
|
IBM iSeries |
√ |
NA |
NA |
NA |
√ |
|
Sun Sparcserver |
√ |
√ |
√ |
√ |
NA |
|
Hewlett-Packard |
√ |
√ |
√ |
√ |
√ |
| Links to ERP Platforms |
|
SAP |
√ |
NA |
√ |
NA |
√ |
|
Oracle |
√ |
NA |
√ |
√ |
√ |
|
PeopleSoft |
√ |
NA |
√ |
NA |
√ |
|
J.D. Edwards |
NA |
NA |
NA |
NA |
√ |
|
Other |
|
|
|
|
|
| Wireless Access |
|
Links to Pagers |
√ |
√ |
NA |
NA |
√ |
|
Cell Phones |
√ |
√ |
√ |
√ |
NA |
|
Handheld Computers |
√ |
√ |
√ |
√ |
√ |
| Integration with… |
|
Fax |
√ |
√ |
NA |
NA |
√ |
|
E-mail |
√ |
√ |
√ |
√ |
√ |
|
Instant Messaging |
√ |
NA |
√ |
NA |
NA |
|
Web Sites |
√ |
√ |
√ |
√ |
√ |
| Middleware Communications |
|
|
√ |
√ |
√ |
√ |
NA |
| Integration with Marketing Data Warehouse |
|
|
√ |
√ |
√ |
√ |
√ |
| Deliverable Through Web-Based ASP |
|
|
√ |
√ |
√ |
√ |
√ |
| Multiple Site Support |
|
|
√ |
√ |
NA |
√ |
√ |
| Security Features |
|
Firewalls |
√ |
√ |
√ |
√ |
√ |
|
Encryption |
√ |
√ |
√ |
√ |
√ |
|
Password Access |
√ |
√ |
√ |
√ |
√ |
| Annual Sales |
|
|
$100 Million
to $500 Million |
Up to $40 Million;
Total more than $100 Billion |
$10 Million
to $500 Million |
$10 Million
to more than $500 Million |
$1 Million
to $10 Million |
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