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Keeping Bad Apples
Firing your worst customers could be bad for business.
Eila Rana, CFO Europe Magazine
February 4, 2008
- Positiveness at work
Somehow I haven't seen such positive outlook in the business scene. More often, it's either nurture good customers or fire difficult ones. The concept about retaining bad customers for the sake of preserving the good ones is an innovation, and I think it might work. I'll be in the lookout for more testimonials of this kind.
Posted by Meikah Delid | Feb 21, 2008 10:27 PM ET
