3Com offers a VoIP application called "find me, follow me." As Hattey explains, "When you call me and I'm not at my desk, the application puts you on hold and then finds me to tell me you're on the line. I can then either take the call or have the system ask you to leave a message."
At Prudential Northwest Properties, the company's unified voice mail/E-mail system enables its sales staff to respond to customer requests to view properties instantly, which is particularly handy when an out-of-town customer has limited availability. Their requests can be routed to an available agent, with E-mails translatable into voice mail and vice versa, allowing the message to get through via whichever means is most handy at the moment.
Reader Comments» Post a comment