IT Directions 2.0

In the past year, has continuing budgetary pressure prompted you to:

• Delay purchases of new hardware/software: 57%
• Create stronger ties between IT and finance: 43%
• Reduce IT staff: 29%
• Cancel/renegotiate some existing outsourcing contracts: 21%
• Enter into new IT outsourcing arrangements: 18%
• Establish IT governance or similar approval/oversight committees: 18%
• Enter into business-process outsourcing arrangements (payroll, benefits, etc.): 16%
• Lower dollar amount that requires senior-level sign-off: 16%
• Expand current outsourcing arrangements: 14%
• Lease hardware/software that was previously purchased: 11%

Have your IT expenditures produced the returns on investment you expected? Yes  40% No  35% Not sure  25% Applying some sort of formal ROI analysis to IT investments is (multiple responses allowed): Essential  34% Desirable  32% Moderately useful  25% In need of new thinking/methodologies  21% Overrated  12% Impossible  6%

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