Keys to Successful BPO Relationships

Political risks associated with offshoring business processes can be managed through the purchase of specialized insurance, or through arrangements with providers that offer service in more than just one country. Kanbay International, a BPO provider focused on the financial services industry, offers clients the opportunity to outsource processes to multiple locations, including India, Canada and the United States. "Our model is not to walk into a client's office and say, 'Take this offshore'," says Kanbay president Shiraz Patel. "We offer a diversity of delivery locations. We don't force jobs to any locale."

As for the insurance, Aon recently introduced a policy for its clients that reimburses them for the cost of relocating an offshore BPO arrangement "back home or to another country," says Minor. Lloyd's of London is the underwriter of the policy, which costs roughly 1 percent of the coverage limits provided. —R.B.

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