VideoDiane Morello, a vice president and research director at Gartner, says, "We're now in pursuit of 'versatilists' rather than generalists or specialists." Dave Watkins, co-founder of Softscape, adds that HCM provides a way to "measure, manage, and optimize employee performance" and make sure employees are aligned with business objectives.
Will that create opportunities for HR and the systems that serve it? Given the momentum behind other forms of E-HR, the more-esoteric realm of HCM may yet produce satisfied customers.
| The Lower Cost of Self-Service | |||
| Business Process/Task | Manual Cost | Self-Service Cost | Savings |
| Enroll in benefits | $109.48 | $21.79 | 80% |
| Change contact info | $12.86 | $3.39 | 74% |
| Enroll in training | $17.77 | $4.87 | 73% |
| Approve a promotion | $48.64 | S18.26 | 71% |
| Create job requisition | $36.89 | $11.11 | 70% |
| Change salary | $44.67 | $18.26 | 59% |
| Apply for a job | $21.31 | $11.85 | 44% |
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