Then again, not all companies have the financial wherewithal to bring in two recruitment firms for one search. For companies with more modest means, Lenarsky recommends that an employer discuss a recruiter's hands-off policy before inking a search deal. In addition, Lenarsky advises corporate clients to ask to see a list of a search firm's clients from the past two years.
(Read more about why transparency is also touted as a sign of good financial reporting in "Your Finance Department is Second-Rate.")
7. Bounced Background Checks
In extreme cases, superficial background checks of prospective hires can lead to lawsuits and embarrassing headlines.
Miami-based Mt. Sinai Medical Center, for example, recently sued recruiter Heidrick & Struggles International for the failed performance of an administrator. The hospital alleges that the search firm should have known and revealed that the administrator apparently had a track record of mismanaging the finances of other hospitals.
In another case, Chicago-based ad agency Fox Associates Inc. sued contingency search firm Robert Half International for placing a convicted embezzler in its midst — an embezzler who then stole $70,000 from Fox. A judge threw out the suit, however, noting that a recruiter "is in the talent business, not the criminal investigation business."
Richard Reibstein, a partner with Wolf Block Schorr and Solis-Cohen LLP, says there's real only one way an employer can ensure that a senior level candidate has gone through an exhaustive background check: do it yourself. "Since when do [experienced executives] rely on someone else to evaluate something as important as an senior-level hire?" he asks.
If a company does ask its search firm to conduct a background check, research expert David Carpe says the client needs to know how the investigation is being conducted. Employers don't always realize, for instance, that search firms often farm out background checks to research firms.
They come up to speed quickly, however, when a subcontractor breaks the law. According to Carpe, a principal at Clew LLC in Boston, some outsourced researchers use computer system hackers to gather intelligence on candidates. Others misrepresent themselves on the phone (a tactic known as social engineering). Both approaches are illegal.
(Read more about social engineering.)
8. Too Many, Too Fast
Fast hires often turn into bad hires, placement experts say. In fact, all the recruiters and executives interviewed for this article said it takes more than two weeks — and often two to three months — to find a high-level candidate who fits a company's business focus and culture. But be forewarned: such an approach eats up time. Carpe insists that thorough searches call for "donut research." Basically, the researcher triangulates the search by focusing on a prospect's industry, company, and personal contacts.
A sharp search firm also will request a list of "carve out" candidates from the client. These are executives the client has already interviewed — or has identified as prospects. Carve-out candidates should not be presented as part of the search, says Radican's Wright.
Indeed, keeping the number of interviews down to a manageable lot makes for a more productive search, especially since a growing number of recruiters have adopted more time-consuming behavioral interviews.
For mid-level positions, executive recruiter Honig believes a client doesn't need to see more than a half dozen candidates. For senior jobs, he says 20 or 30 candidates are sometimes needed.
That is, when you can find them. For C-level positions, Honig says there is often a small universe of qualified candidates.
9. Not Hard Enough on Soft Issues
If you think the human factor doesn't play a crucial role in the hiring of a new employee, consider this tale:
About three years ago, a private, mid-size maker of computer systems for manufacturing plants initiated a search for a COO. According to Robert Williamson, former CFO of the manufacturer, the board tabbed the company CEO to be the client liaison on the project, which was led by Big Four placement firm Heidrick & Struggles.
Seems like a simple enough task. And it would have been — if the CEO actually wanted to fill the position. But as the company's board found out later, the chief executive wasn't the least bit interested in hiring a COO. This left the placement firm in the unenviable position of finding the perfect candidate for a post that would never be occupied.
Williamson, who has been a director at several small and midsize ventures, says divergent opinions among management and board members are common in managerial-level job searches. Often, a conflict isn't addressed until after the company has spent a sizeable amount of time and money on a search. Williamson, currently CFO of CityMerch Corp. in Miami Beach, believes much of the problem lies with clients who aren't candid about what they want — until it's too late.
But recruiters also bear some responsibility when soft issues bedevil a search. The fact is, placement firms are hired to make sure job hunts go smoothly — and part of the task involves defusing personality clashes before they short-circuit the process. Employment experts say a recruiter who seems disinterested in the temperament of a candidate — or the candidate's prospective boss — is letting down on the job.





Reader CommentsDisplaying 1 of 1
jc varra
Jan 9, 2006 10:07 PM ET
RHI?
Sounds like standard issue for Robert Half International. I have had many of the same experiences with Half over my … more
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