"Our biggest fear was that they would get completely shut down and there would not be a buyer," says Rob Hack, who oversaw the deal with Genuity as Carrier's thendirector of global information technology and infrastructure. If that had happened, he estimates it would have taken six to nine months to build a new hosting site with another outsourcer, cutting off critical business transactions for an unacceptably long time.
Instead, even in the most uncertain days, before Level 3 Communications agreed to acquire Genuity, "we experienced no degradation of service," says Hack. In fact, he says the service has been "outstanding." At press time, Carrier was planning to move more servers under Genuity's management this year, and forge a new deal with Level 3. —A.N.
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