Web Services: The Great Buildup

READING OTHERS' MAIL

There's no doubt that companies are becoming more reliant on E-mail-- public relations giant Hill & Knowlton Inc. saw its volume increase 10-fold in a single year. It also saw staff turnover climb as high as 45 percent in some locations, as people flocked to dot-coms, leaving behind co-workers who had little idea where things stood with clients. So the company turned to Intraspect Software Inc. for a novel form of collaborative technology that channels E-mail to a searchable database. The product helps the firm cope not only with its own turnover, but with clients' as well. Ted Graham, H&K's worldwide director of knowledge management services, says, "When new people come on board, we can forward the relevant E-mail correspondence and get them up to speed." Most E-mail systems allow for the creation of shared folders, but Graham says that only Intraspect provided true search capabilities across a widely dispersed network. -- S.L.

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