The key to easing the discord is gaining an appreciation for the areas of concurrence, according to Glaser. "What I try to do is first measure the agreements people have so they can celebrate successes around those, and then build on that by putting the conflicts on the table so they don't become toxic," she says. From there, perhaps, CFOs and CIOs can learn to make beautiful music together.
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donald doherty
Jan 19, 2010 8:59 AM ET
Background plays a role
My experience haas been that the facts in the article are supported in general, but on a case-by-case basis, there can … more
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