Indeed, while Satyam's troubles may have given companies a jolt, it may also give them a position of power as providers clamour to reassure existing customers and pick up new ones. And BPO providers are aware of the need to offer more for less. As Elisabeth Maxell, a partner in the outsourcing team at accountancy firm Mazars, notes, "You can tell that what [customers are] trying to do is get us to think twice about the [prices we charge]."
Businesses that want to continue outsourcing, then, have an additional bargaining chip thanks to one company's mismanagement. If they use that power to their advantage, the next five years of outsourcing could prove better value than the previous five.
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