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Keys to Successful BPO Relationships
Outsourcing business processes hits much closer to home than simply outsourcing IT. Here's how some executives balance the risks and rewards. September 3, 2003
Outsourcing HR Instead of Upgrading Tech
Rather than invest in technology, more companies are outsourcing HR -- sometimes with one provider. August 1, 2003
Offshoring's Risks and Rewards
Risk and reward have always been major factors in offshore outsourcing. The trick, of course, is to mitigate the former while maximizing the latter. March 17, 2003
Hardware Down, Humans Up
Some key drivers of IT outsourcing costs are becoming less expensive, but that's not true of the people behind them. February 1, 2003
Will Outsourcing Still Fly?
EDS's financial troubles have raised questions about outsourcing deals, but the answers are mostly upbeat. February 1, 2003
One with Everything
The enlightened approach to HR administration? Get it out of house -- but keep it under one roof. November 1, 2002
Vive le ROI
The quest to pin down ROI on technology is turning into an industry in itself -- and sending CFOs back to basics. October 1, 2002
Outsourcing Software Management
Most ASPs have shifted from renting software to managing it, so their clients can focus on the bottom line. October 1, 2002
Where's the Big Deal?
Increasingly, outsourcing clients are parsing out smaller tech assignments -- and keeping the jobs short. September 1, 2002
Keep IT Simple, Stupid
As new software and IT services increase in complexity, the need for a unifying strategy is more important than ever. July 1, 2002